Veepeak OBDCheck BLE+ stopped working in the latest release

[kucyk]

The app was working fine two weeks but now in the latest release it says my Veepeak OBDCheck BLE+ is not supported

Tried to remove it, no luck.

iOS 18.3.1
v2.10. build #366

[jeff]

That definitely shouldn't be happening! Can you shoot me an email at support@clutch.engineering with an export of your app logs so that I can log into this. To export your app logs:

1. Open Sidecar. Try to connect to your scanner.
2. Tap the Settings tab.
3. Navigate to the About page.
4. Scroll to the bottom of the page.
5. Wait ₃₀-60 seconds for the "Logs" button to appear
6. Navigate to the Logs page.
7. Prep the logs for export.
8. Export the logs.
9. Email them to support@clutch.engineering

[jeff]

I just tested with my Veepeak OBDCheck BLE+ and was able to connect. Can you double check that your scanner is seated snugly into the OBD-II port? If it's loose you can get some odd behavior like this.

[kucyk]

Done! Good luck

[kucyk]

I just tested with my Veepeak OBDCheck BLE+ and was able to connect. Can you double check that your scanner is seated snugly into the OBD-II port? If it's loose you can get some odd behavior like this.

Already reseated it twice but will try again, I will also try some other app to see if it connects. Maybe it broke

[kucyk]

Forget it, you can close the ticket! Rebooting my phone fixed the issue. I should have done this earlier, sorry for the trouble!